Account controls

Delete your FlyVox account

You can permanently delete your account directly in FlyVox or send a deletion request to FlyVox.

Deletion is permanent. Your account, remaining credits, synchronized translation history, session records, and account profile will be removed and generally cannot be recovered.

Delete your account in the app

  1. Open FlyVox and go to Settings.
  2. Under Account actions, select Delete account.
  3. Review the warning and confirm deletion.
  4. If your login is no longer recent, complete the requested sign-in verification and try again.

Request deletion by email

Email support@flyvox.app from the address associated with your FlyVox account. Use the subject FlyVox account deletion request. Do not send your password, purchase receipt, raw audio, or other sensitive information.

We may ask you to verify control of the account before processing the request.

What is deleted or retained

FlyVox deletes the authentication account and associated user profile, credits, translation sessions, call records, and active reservations. Saved recordings are stored in Firebase Storage and associated with translation sessions. Before deleting your account, delete saved sessions in FlyVox to remove their associated Firebase Storage recordings. You may also email support@flyvox.app to request deletion or confirmation of deletion of any remaining account-associated recordings.

Locally cached recordings and downloaded files remain under your device or browser controls. Remove them by clearing the app’s data or browser storage, deleting downloaded files, or uninstalling the app.

Purchase-verification records may be anonymized and retained where necessary to prevent duplicate redemption, process refunds or chargebacks, investigate fraud, and satisfy legal, tax, or accounting requirements. Security logs and backups may remain for a limited period before being overwritten. See the Privacy Policy retention section for details.