Account controls

Delete your FlyVox account

You can permanently delete your account directly in FlyVox or send a deletion request to Flow Lab.

Deletion is permanent. Your account, remaining credits, synchronized translation history, session records, and account profile will be removed and generally cannot be recovered.

Delete your account in the app

  1. Open FlyVox and go to Settings.
  2. Under Account actions, select Delete account.
  3. Review the warning and confirm deletion.
  4. If your login is no longer recent, complete the requested sign-in verification and try again.

Request deletion by email

Email support@flyvox.app from the address associated with your FlyVox account. Use the subject FlyVox account deletion request. Do not send your password, purchase receipt, raw audio, or other sensitive information.

We may ask you to verify control of the account before processing the request.

What is deleted or retained

Flow Lab deletes the authentication account and associated user profile, credits, translation sessions, call records, and active reservations. Translation history stored only on a device must be removed by clearing the app’s data or uninstalling it.

Purchase-verification records may be anonymized and retained where necessary to prevent duplicate redemption, process refunds or chargebacks, investigate fraud, and satisfy legal, tax, or accounting requirements. Security logs and backups may remain for a limited period before being overwritten. See the Privacy Policy retention section for details.